Privacy Policy

Last Updated: April 2026

Welcome to Jhanko. We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, and protect your data across our retail, mobility, services, and street vendor platforms.

1. Definitions

User: Any individual or business entity registered on the Jhanko platform (including Customers, Retailers, Service Providers, and Transport Operators).
Personally Identifiable Information (PII): Data that can identify you, such as your name, phone number, email address, and precise GPS location.
Sensitive Personal Data or Information (SPDI): Financial information (such as UPI IDs or bank details used for vendor payouts) and government-issued IDs (used for partner verification).

2. Information We Collect and Purpose

To provide our hyperlocal visual discovery services, we collect the following:

Location Data: We collect precise GPS location to connect consumers with nearby retail stores, match riders with open-bidding auto drivers, and power the real-time "Thela Tracker."
Media & Device Data: With your explicit consent, we access your camera and microphone to allow businesses to upload video feeds, digital catalogs, and visual updates.
Account Information: Profile details, contact numbers, and verification documents required to maintain platform trust and safety.

3. Our Core Privacy Commitments

            We will never sell or rent your personally identifiable information to third parties for marketing purposes.
We will never share your direct contact information with another user (such as a Service Provider or Driver) without your explicit, real-time consent.
All personally identifiable information you provide will be secured using industry-standard protocols and encryption technology.
Users have the ability to change what is public on their profiles, but the default setting will always prioritize less public disclosure.

        

4. Data Retention and Deletion

We retain your data only for as long as necessary to provide our services and fulfill legal obligations. You have the right to request the deletion of your account and associated data at any time through the app settings or by contacting our Grievance Officer.

5. Grievance Officer

In accordance with the Digital Personal Data Protection Act, 2023, and other applicable Indian laws, if you have any questions, concerns, or requests regarding your data, please contact us.